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Unable to remove a user - getting an unexpected token error

Kerry Reid
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May 19, 2025

Hello

When I try to delete a user, the original user who set up the account but has since left a long time ago.

I can provide further details of the exact user if required.

I get a pop up as below:

Error.png

1 answer

0 votes
Syahrul
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 21, 2025

G'day, @Kerry Reid 

Welcome to the community!

Are you perhaps trying to remove the workspace owner? If yes, this is expected because you are in a personal workspace. An individual workspace belongs to a user, and this user can't be removed. Usually, if you try, you'll receive the same error as per the screenshot; hence, I am asking.

To better understand, please check the following comparison between the personal and shared workspaces.

That said, the workaround is to create a new workspace and transfer your repository to the new workspace. Creating a new workspace will create a shared workspace with no single owner; all admins have equal permission.

I hope this helps.

Regards,
Syahrul

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