The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×

Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Unable to recover my old bitbucket account

ezaquarii
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
July 7, 2026

I haven't accessed by bitbucket account for some time. In 2023, I enabled account on id.atlassian.com and I was able to access my repositories back then.

When I attempted to access them today, I logged in using my atlassian ID and I'm being asked to provide Two Factor authentication code.

However, my TOTP no longer works.

I tried to use the SSH method

$ ssh -i ~/.ssh/id_rsa git@bitbucket.org recovery_codes
git@bitbucket.org: Permission denied (publickey).

But that didn't work as well.

I tried to obtain recovery code, but after awaiting 24h I received no email with recovery code.

How can I recover my bitbucket.org repositories? 

1 answer

1 accepted

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes
Answer accepted
ezaquarii
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
July 7, 2026

Recovery e-mail arrived with delay. I got my access now.

DEPLOYMENT TYPE
CLOUD
TAGS
AUG Leaders

Atlassian Community Events