Unable to receive email notifications of activities or comments on JIRA/BitBucket

[MH_MinhVB]

My Atlassian account was working fine and was always getting notifications via email everywhen I had a new comment on Pull Request of BitBucket, or everywhen there was a new task assigned to me on JIRA.
Unfortunately, since last week I cannot receive any email notifications anymore, which makes it really hard for me to track the tasks and Pull Requests.
I'd appreciate it if you could support and resolve this issue for me.

My email is <email_removed>.

Thank you.

[Theodora Boudale · Accepted solution]

Hi @MH_MinhVB and welcome to the community!

Your email address was in one of our suppression lists because we attempted to send you an email about a week ago and received a hard bounce response from your mail server with the message 'mailbox unavailable'.

I went ahead and removed your email address from our suppression list. If your email account is active and there are no issues with your mail server at the moment, you should be able to receive our emails from now on.

Can you please keep an eye and let me know if the issue is resolved?

Just a heads up, I removed your email from your post to protect your privacy.

Kind regards,
Theodora

[MH_MinhVB]

Thanks  @Theodora Boudale . I'm able to receive notifications again now.

[Theodora Boudale]

That's good to hear and you are very welcome.

Please feel free to reach out if you ever need anything else!