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Unable to login with lost 2FA and Recovery codes

yildirimosman
yildirimosman
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April 25, 2025

Hi,

I have lost access to my other Bitbucket account because I removed the 2FA entry from my authenticator app and I did not save the recovery codes.I can no longer log in. I need help disabling or resetting 2FA so I can access my account again.

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Ben
Ben
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 28, 2025

Hi @yildirimosman 

Please follow our instructions below to identify the layer of MFA you're being blocked at, and the steps for resolving this:

Cheers!

- Ben (Bitbucket Cloud Support)

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Bitbucket
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