Unable to login with lost 2FA and Recovery codes

[yildirimosman]

Hi,

I have lost access to my other Bitbucket account because I removed the 2FA entry from my authenticator app and I did not save the recovery codes.I can no longer log in. I need help disabling or resetting 2FA so I can access my account again.

[Ben]

Hi @yildirimosman 

Please follow our instructions below to identify the layer of MFA you're being blocked at, and the steps for resolving this:

• How to Disable/Reset 2FA on Bitbucket Cloud and Atlassian Account  

Cheers!

- Ben (Bitbucket Cloud Support)