Unable to login to bitbucket

[Lee Jensen]

"We couldn’t log you in

You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again."

This message isn't helpful. What does "specific browser" means. What known add-ons cause this? I've tried different browsers, no add-ons active. Honestly, it's just a generic message and doesn't seem to be caused by a browser or add-on.

I got an email about "Unused workspaces will be deleted" and I wanted to login to ensure I either don't have content present or that I can download what's there.

Can someone at Atlassian help? My guess the account is locked and needs to be unlocked.

[Syahrul · Accepted solution]

Hey @Lee Jensen 

Welcome to the community.

I’ve found that your account was in a dormant state, which prevented you from logging in. I’ve now reactivated it.

Could you please try logging in again and confirm whether everything is working as expected?

Regards,
Syahrul

[Lee Jensen]

Thanks @Syahrul . All good now!

[Kristian Walker _Adaptavist_]

Hi Lee,

I have clicked the request assistance button to notify Atlassian Support of this request so they can look to answer this question for yourself.

You may also want to raise a support request in the service desk at: https://support.atlassian.com/contact/#/

Regards,

Kristian

[Lee Jensen]

Thanks @Kristian Walker _Adaptavist_ I tried that link first, but it was not helpful. The AI on it prevented me from submitting a request.

[Kristian Walker _Adaptavist_]

Hi Lee,

I flagged this post with Atlassian support for you and I see they reponded to you on here to resolve your issue. 

Regards,

Kristian