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Unable to login to account, lost dual factor authorization code and recovery code also

Sandip Buchade
Sandip Buchade
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March 26, 2026

I have recently lost my dual factor authorisation as I reset my phone. As well as I don't have the recovery code. Could you please help me to restore my dual factor authorisation.

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Syahrul
Syahrul
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 29, 2026

Hey @Sandip Buchade 

Welcome to the community.

Please follow our guide below on how to disable your Bitbucket 2SV

https://confluence.atlassian.com/bbkb/how-to-disable-reset-2fa-on-bitbucket-cloud-and-atlassian-account-1236932929.html

I hope this helps.

Regards,
Syahrul

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