The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions
Release Notes
Community
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Unable to login (Two factor auth was not set up correctly)

aaqib7
aaqib7
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
August 20, 2024

Hi,

I have tried setting up two factor authentication when logging into my Bitbucket account, however, I can't even use the six digit code but now I'm locked out of my account.

 

It says "

Open the two-step verification app on your mobile device to get your verification code or enter a recovery code.

"

I have tried to enter this from Authy (mobile) but it does not work at all and now I'm totally locked out of my account. - Two factor auth was never successful in being set up.

I've tried using emergency recovery code but it does not work either. - "invalid".

 

Please can anyone help here as I'm totally locked out of my account?

 

Thanks

 

Watch
Like Be the first to like this
766 views

1 answer

1 accepted

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes
Answer accepted
aaqib7
aaqib7
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
August 20, 2024

Please ignore - I've disabled 2 factor auth in settings and now I can login.

I have a separate two factor auth enabled for Bitbucket in addition to Atlassian in Authy too.

View More Comments
Angie Woelm
Angie Woelm
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
November 19, 2024

How do you turn off 2 factor auth if you cannot log in?  It keeps requesting a code and I don't believe it was ever set up. 

Like • Samantha Lockwood likes this
Samantha Lockwood
Samantha Lockwood
March 28, 2025

I'm having this same issue.  I contacted support and they sent me an article to have the user turn it off.  SHE CAN'T LOGIN.  Then the support chat froze and closed.  :(

I attempted to login as the user (I'm an admin) but I couldn't change her profile either.
I also tried to login as myself and turn two factor authentication off but did not see that option either.

Like
Reply
Bitbucket
Bitbucket
DEPLOYMENT TYPE
CLOUD
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Release Notes
    Copyright © 2026 Atlassian
    Privacy Policy Notice at Collection Terms Security