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Unable to login Bitbucket - We couldn’t log you in

Gan Chin Siong
March 6, 2025

 

 

Hi,

i am getting following error when login to bit bucket account.

 

"You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again."

 

Thanks,

ganchsg

2 answers

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1 vote
Syahrul
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 9, 2025

G'day, @Gan Chin Siong 

Welcome to the community!

It looks like your account was inactive, so I have reactivated your account. Can you try logging in again and let me know how it goes?

Regards,
Syahrul

1 vote
Dave LIAO
Community Champion
March 6, 2025

@Gan Chin Siong - hi there!

This seems like a browser issue:

  • Do you have a privacy plug-in in your browser?
  • Can you try accessing Bitbucket from another browser?
  • Can you try accessing Bitbucket from another device?
Gan Chin Siong
March 6, 2025

I got try many type of browser, Edge, chrome , private windows and another notebook.
I think the problem is I many years no access to bitbucket already, it set me to inactive. can you reactivate it?

Gan Chin Siong
March 6, 2025

image.png

Dave LIAO
Community Champion
March 6, 2025

Ahh, thank you.

I've escalated your post to Atlassian Support!

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