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Unable to login Bitbucket - We couldn’t log you in

Sara
Sara
I'm New Here
I'm New Here
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February 19, 2025

Hi there,

 

I am trying to login and I receive the following msg:

 

We couldn’t log you in

You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites.

Check for these and then try logging in again.

 

I have been inactive for a looooong time, so really hope that is the issue ...

 

Many thanks!

Sara

 

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Ben
Ben
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 20, 2025

Hi Sara,

Your account was inactive since 2018 and therefore was de-activated as you suspected.

I've just re-activated this for you, please let me know if any issues logging in! :)

Cheers!

- Ben (Bitbucket Cloud Support)

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Sara
Sara
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
February 21, 2025

Thanks Ben, I can log in now without issues!  :)

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