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Unable to enter state/province when purchasing software

rmoole October 31, 2019

I am not able to enter the state/province value when providing the billing address. Please see the attached screenshot.2019-10-31_17-29-15.png2019-10-31_17-29-25.png

1 answer

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Ana Retamal
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 1, 2019

Hi, thanks for reaching out!

Looks like you're entering a valid state from the US, so we're not sure why you're getting that error and would like to investigate a bit more to help you fix that. Please submit a ticket to our Billing team and they'll be more than happy to continue assisting you. You can submit it via the link https://support.atlassian.com/contact/#/ .

Thanks,

Ana

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