Unable to comment on PR with high activity count (200 comments) - "Something went wrong" error

[Josmy Pereira]

I an experiencing an issue when trying to comment on a pull request in Bitbucket Cloud.

Symptoms:

• Error message: "Unable to create comment - Something went wrong. We were unable to create the comment."
• The PR has approximately 200 activity items/comments
• Other PRs in the same repository work fine

What I have tried:

• Hard refresh (Cmd+Shift+R)
• Different browsers (tried incognito mode)
• Verified I have write access to the repository
• Confirmed the PR is still open and the branch exists
• Other team members report the same issue on this specific PR

Is there a known limit on PR activity/comments that might cause this? Should this be considered a bug?

[Ben]

Hi @Josmy Pereira 

To troubleshoot this further - we'll need access to your workspace so that we can view the error code that's returned in the browser console when attempting to load the operation. To do so, our system needs a formal ticket raised with our support team.

I can see you've got access to a Premium workspace - please raise a ticket with our support team accordingly by selecting Bitbucket Cloud and using the paid workspaceURL when prompted:

• https://support.atlassian.com/contact

If you encounter issues raising a ticket - please let me know your timezone so I can raise one on your behalf with the team who operates within your working hours.

Cheers!

- Ben (Bitbucket Cloud Support)

[Josmy Pereira]

Hello Ben,

Thank you for your response.

I had tried raising ticket but I just get options for exploring community and documentation even after entering the workplace link.

My timezone: CST - Central Standard Time  (UTC/GMT -6 hours)

[Ben]

Hi @Josmy Pereira 

Thank you for the clarification. I've raised a ticket on your behalf with our AMER team, you should have received an email regarding this, and further correspondence on that ticket will occur via the email address you've used for this community post.

The issue you're having with raising tickets will also be investigated.

Cheers!

- Ben (Bitbucket Cloud Support)