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Unable to cancel the subscription and delete my account

acheung012
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December 18, 2025

I can see subscription via https://www.atlassian.com/purchase/my/, but I'm unable to find the cancel subscription link. We used to have the paid subscription plan, but we no longer need it. So far I have changed the plan from paid to free and deleted the workspace. However, I don't know how to cancel the subscription. As I'm the primary technical owner, I'm unable to delete my account also. Hope Atlassian staff can assist. Thanks!

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