Unable to cancel the subscription and delete my account

[acheung012]

I can see subscription via https://www.atlassian.com/purchase/my/, but I'm unable to find the cancel subscription link. We used to have the paid subscription plan, but we no longer need it. So far I have changed the plan from paid to free and deleted the workspace. However, I don't know how to cancel the subscription. As I'm the primary technical owner, I'm unable to delete my account also. Hope Atlassian staff can assist. Thanks!

[Kristian Walker _Adaptavist_ · Accepted solution]

Hi @acheung012

I have flagged this issue by clicking the Request Atlassian Assistance button for you, so Atlassian support can see this and investigate it for you.

Regards,

Kristian

[Alison Shi]

Thanks for your help! Hope Atlassian support can get back to us soon.

[Ben]

Hi @acheung012 

Downgrading the plan to Free means cancelling the subscription - there is nothing further that you need to do, you will no longer be billed for Bitbucket Cloud.

I can see that both workspaces you have access to are both Free workspaces.

It takes 30 days for full workspace deletion to occur, once this 30 days has passed - you'll be able to delete your Atlassian account.

Cheers!

- Ben (Bitbucket Cloud Support)

[acheung012]

Hi Ben,

Thanks for the confirmation subscription! I'll wait for 30 days and check again.