URGENT: Possible account compromise – removed from own repositories & access changed

[will010]

Hi,

I believe my Bitbucket account may have been compromised.

I am the original creator/owner of several repositories, but:
- I have been removed from repositories I created
- Another user may have gained access and/or ownership
- Repository history also appears inconsistent / partially missing

Actions I already took:
- Changed my Bitbucket password immediately
- Enabled 2FA on my account

Concerns:
- Unauthorized access to my account
- Ownership/permission changes made without my consent
- Potential data loss or repository manipulation

I need help with:
1. Investigating account access logs (IP, sessions, activity)
2. Identifying who changed repository permissions/ownership
3. Restoring my access to repositories I originally owned
4. Recovering any lost or altered repository history (if possible)

Additional info:
- Workspace: bullstack
- Affected repositories: alot, all repositories from when i registered at bitbucket(~10 years ago) until a year ago approximately.
- Approximate time issue started: 5 years ago maybe i saw it for the first time? but i thought it may have been a bitbucket bug so i thought i would just wait it out and then maybe get access to my git history again.

This is critical as it affects my projects and data integrity.

Thanks in advance.

PS: When i use OAuth to connect my bitbucket through any app and browse projects i do see all my bitbucket repository history but in bitbucket itself i can't see them anymore.

[Syahrul · Accepted solution]

Hey @will010 

Welcome to the community.

I have raised a support ticket on your behalf to investigate this issue. Please find them at our support portal here.

Regards,
Syahrul