Trouble Logging In with Google SSO

I have the feeling my email address is associated with two Bitbucket accounts - one of them from 2013.

I've tried different browsers, in incognito/private windows, clearing the cache & cookies, disabling add-ons, etc.

The message below keeps coming up.

I believe the Bitbucket account is `/<workspace-id-redacted>` - and I'm trying to accept an invite to join a client's project.

Can you help!?

We couldn’t log you in

You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again. Screenshot 2025-01-07 at 3.15.30 PM.png

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Hi Robert and welcome to the community!

The Bitbucket Cloud account with the same email address as your community account was in a dormant state, which is why you were seeing this error.

I reactivated the account, can you please try logging in when you have some time and let me know if the issue is resolved?

A certain email address cannot be associated with two accounts, I believe that you are referring to workspaces in your post. You account indeed has access to multiple workspaces, you can find them here (after you log in):

https://bitbucket.org/account/workspaces/

You can navigate to this page from https://bitbucket.org after you log in by selecting your avatar (top right corner) > All workspaces.

Please feel free to let me know if you have any questions!

Kind regards,
Theodora

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Wooo! That did it, thank you @Theodora Boudale 🙌

And yes to the Workspaces - I've updated on my end, now.

Appreciate your help!

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Like • Theodora Boudale likes this

You are very welcome, Robert! It's good to hear that the issue is resolved!

Just a heads up, I removed the workspace id from your question to protect your privacy.

Please feel free to reach out if you ever need anything else!

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Update: I revoked the "Sign in with Google" permissions, and tried again - but am still having the same issue.

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Trouble Logging In with Google SSO

We couldn’t log you in

2 answers

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