The problem with log in to BitBucket

[hed_b_mishmarot_com]

• Hi,

  I'm unable to log in to my Bitbucket account due to a two-step verification issue, and I've exhausted the self-service options.

  **The problem:**
  Every 6-digit code I enter from Google Authenticator is rejected with "Invalid two-step verification code." This started suddenly about 2 days ago — nothing changed on my end (no new phone, no app reinstall, no OS update, no time-zone change).

  **What I've already tried:**
  - Verified my phone's date/time is set to automatic and confirmed accurate against time.is
  - Restarted the phone
  - Entered codes immediately on refresh, well within the 30-second window
  - Confirmed there are no duplicate Bitbucket entries in my Authenticator app
  - Attempted login via id.atlassian.com — same rejection
  - The "recovery code" link on the 2FA prompt redirects to a documentation page rather than a form, so I have no way to enter my recovery key
  - Pasting my recovery key directly into the verification field is also rejected

  **Confirming the account itself is healthy:**
  SSH access to my repositories works perfectly — `ssh -T git@bitbucket.org` returns `authenticated via ssh key`. So credentials and key pairing are intact; the issue is isolated to the web 2FA flow.

  **What I'm requesting:**
  Please reset two-step verification on my account so I can reconfigure it from scratch. If there's a working path to use my recovery key that I've missed, I'd appreciate being pointed to it.

  I submitted an account recovery request earlier today as well, but waiting 24 hours is blocking my work, so any faster resolution would be greatly appreciated.

  Thanks,

[Vipul Reddy · Accepted solution]

Hello @hed_b_mishmarot_com 

I see that a two-step verification recovery email was sent on May 11th. 

Can you please let us know if you're still experiencing issues?

[hed_b_mishmarot_com]

it all ok thanks

[Adnan Tariq]

git clone https://[username]@bitbucket.org/[workspace-name]/nowasys-website.git
Cloning into 'nowasys-website'...
Password for 'https://[username]@bitbucket.org':
remote: You may not have access to this repository or it no longer exists in this workspace. If you think this repository exists and you have access, make sure you are authenticated.
fatal: Authentication failed for 'https://bitbucket.org/[username]/nowasys-website.git/'


I faced the same problem, please go to API token ,

1- Top right Bitbucket personal setting,
2- Select the access management let side of menu or follow this link, https://id.atlassian.com/manage-profile/security/api-tokens.

3- Create api token with scope and add read/write permissions in copes, save and use token password for login when it ask for password.

Adnan Tariq (Data and AI Expert), Nowasys LTD