Send recovery mail problem

[erdemkus]

Hello

I want to change the Bitbucket account password, so I used send recovery link button. But I am not receiving any recovery mail from Atlassian. (Mail address: erdemkus@cliexa.com)

[Jack Nolddor _Sweet Bananas_]

Hi erdemkus,

Are you talking about Bitbucket Cloud? I mean https://bitbucket.org/

If so, please ensure that the mail is not in the Junk Folder.

For self-hosted application, you must talk with your administrator since it is not sure that the outgoing mail is properly configure in your instance.

Please, tell us if we can further help you with this topic.

Kind regards

[erdemkus]

I am talking about Bitbucket Cloud and I checked the Junk folder. Junk folder doesn't have a mail from Atlassian.

Best Regards

[Jack Nolddor _Sweet Bananas_]

Could be that the account was created using a different email?
That can explain why the recovery email is not correctly delivered.

Regards.