Rovo dev agent code reviewer is not working

[Liam Swift]

Hello,

We've just gone through all the steps to get Rovo Dev running for the Bitbucket organisation and specific repos.

However, it seems to hang on `Reviewing pull request` for about 5 minutes before nothing happens.

Then, if I push another commit, I can see it has detected the code changes and prompted with a button to `Review code`, but when I press this it says that `Rovo dev is not activated in the organization.` This doesn't seem to make sense as we can obviously see it is activated in the organization, and my usage is currently at 0 credits.

We've tried to toggle it on and off at the org and repo level, and have double checked the users are in the appropriate Rovo user groups: https://support.atlassian.com/rovo/docs/add-rovo-dev-standard-to-your-site/

Thanks for your support!

[Ajay _view26_]

Hi @Liam Swift 

I would suggest raising a support ticket directly with Atlassian since prolonged spinner + silent failure usually points to a backend provisioning issue that needs their tooling to clear.