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Restore a Suspended Email Address

Lukas Oechsner
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April 8, 2026

My old email account was deactivated for three months and ended up on suppression lists due to past errors returned by my organization's mail server. I've already tried a few things. When I try to change my email address, I'm told that I'm already registered with the old address. Unfortunately, I can't receive the two-factor authentication code at that address because it's on the suppression list.
Could you please remove me from the lists so that I can change my account email address back to the old one?

1 answer

0 votes
Tansu Akdeniz
Community Champion
April 8, 2026

Hi @Lukas Oechsner 

Welcome to the community!

I have escalated to Atlassian support.

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