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Restore a Suspended Email Address

Lukas Oechsner
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Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
April 8, 2026

My old email account was deactivated for three months and ended up on suppression lists due to past errors returned by my organization's mail server. I've already tried a few things. When I try to change my email address, I'm told that I'm already registered with the old address. Unfortunately, I can't receive the two-factor authentication code at that address because it's on the suppression list.
Could you please remove me from the lists so that I can change my account email address back to the old one?

1 answer

1 vote
Tansu Akdeniz
Community Champion
April 8, 2026

Hi @Lukas Oechsner 

Welcome to the community!

I have escalated to Atlassian support.

Ben
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 9, 2026

Hi @Lukas Oechsner 

Please ask an organisational admin to raise a ticket on your behalf with our support team so we may assist you further, as community is not an appropriate forum for sharing sensitive data such as email addresses:

 

Cheers!

- Ben (Bitbucket Cloud Support)

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