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Reset BitBucket password

Francois Botha
Francois Botha
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April 27, 2015

Hi,

A friend forgot his BitBucket password and wants to reset it. But when he tries the reset password function, it gives a message: "This account doesn't have any e-mail addresses associated with it. We cannot send a password reset for this account."

How can we reset the password and how is it even possible that no email address is linked to his account?

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Gary
Gary
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 14, 2015

Hi Francois,

We will need you to create a new support case at https://support.atlassian.com for us to look in to this further.

Cheers,
Gary 

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Francois Botha
Francois Botha
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May 14, 2015

Thanks. I made contact on Twitter a while ago and managed to sort this out.

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