Reset Bit bucket password (Login with gmail works)

[Pradeep]

Hello,

I forgot my BitBucket password, but I´m able to login with gmail. I can´t change my BitBucket password because I don´t receive the reset link on my email (a gmail apps email). I tried many times, but the mail never appears on my account. I checked on spam folder too

How can I reset my password? 

[Daniil Penkin · Accepted solution]

Hello @Pradeep,

Please raise a support case here and we'll look into why you're not getting an email and help recover access to your account.

Cheers,
Daniil

[Pradeep]

Thanks for the response. Actually, been there done that. No one picked up the ticket. The more recent one - https://getsupport.atlassian.com/servicedesk/customer/portal/11/BBS-112502

[Daniil Penkin]

Yep, and looks like you got a reply there.

[Pradeep]

Oh, gee thanks. Lemme see that. I didnt get a notification when the answer was added to the ticket. 

[Pradeep]

Looks like there is some issue. I will continue my further investigation there. Also, I just realized that I do have the earlier tickets actually looked at and I was not getting notifications to realize that. So not completely the support issues. So config issues which are making my email not recognized in Atlassian system. 

Will continue to look there. Will close this 

[Pradeep]

This is the other ticket

https://getsupport.atlassian.com/servicedesk/customer/portal/11/BBS-100204