Request for Ownership Transfer: Bitbucket Workspace & ITSY Organization Admin

[yumh]

Hi Atlassian Team,

I am an Admin for our team, but the original primary owner and billing administrator of our organization/workspace has left the company, and their Atlassian account was deleted.

Because the primary ownership was attached to that deleted account, I cannot transfer primary ownership or perform key administrative actions for both our Bitbucket Workspace and the ITSY Organization Administration.

- Target Organization: ITSY Organization
- Target Workspace Name: DUMPIN
- Workspace URL: https://bitbucket.org/taejungyy
- Current Admin Account: yumh@itsy.kr

Request: Please assist in transferring the primary ownership / primary administrator permissions for both the ITSY Organization and the DUMPIN Workspace to my account (yumh@itsy.kr), or create a private support ticket so I can provide any required verification to proceed with the ownership migration.

Thank you for your assistance.

[Tomislav Tobijas]

Hi @yumh ,

Generally, I'd point to the IT department to reactivate that account, but as it's already been permanently deleted, that's not an option. 🫤

You can raise an official ticket here Atlassian Support: Pricing, Billing & Licensing > select Other and write your question there. (you don't need a paid subscription to raise a ticket there)

The official team should be able to point you in the right direction or assist you directly with this.
Note: I'd recommend including/sharing that ticket with any billing admin or technical contact from your side).

Cheers,
Tobi

[Arkadiusz Wroblewski]

Hello @yumh 

PS: Once resolved, appoint at least two Org Admins to prevent future lockouts! 😉

That's kind of thing people learn mostly afterwards, not before 😁🤠