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How can we contact support to remove the email address from suppression? When we tried to contact support, the system asked for the workspace ID, which we don't know.
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If you can log in to the affected account in community and create a post, we can help you here. We have Atlassian staff checking community. Atlassian staff can also see the email address of users who create a question or post an answer.
Does this issue occur with the email address of the account you used to make this post? If so, I can see in our logs that there was a hard bounce event and I removed your email address from our suppression list.
If the issue occurs with another account:
Please let me know if it's an account from the same domain name as your own email, I can look into clearing all suppressions from your domain.
If it's an account from a different domain and the user can log in to https://community.atlassian.com/, you can ask the user to leave a reply to my answer and I will take a look.
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