Remove email from suppression list

[Katie Kermode]

Hi, I am unable to receive invitations despite repeated attempts. Can you check if my email is on the suppression list and remove it if so?

Thanks

Katie

[Ben · Accepted solution]

Hi  

I can see that you've unsubscribed from product invitation notifications, hence why you're not receiving these.

To resolve this:

• In order to receive invitations again, you will need to navigate to your Atlassian account’s email preference center and tick the Product invitations option
• Once complete - an admin will need to cancel all pending invitations to all pending resources (ie user groups/repos etc) before sending you a fresh invitation

Cheers!

- Ben (Bitbucket Cloud Support)

[Katie Kermode]

Thanks very much, this is resolved

[Katie Kermode]

Resolved - I had to tick Product invitations in my email preference settings and ask for a new invitation to be sent.

[Arkadiusz Wroblewski]

Hello @Katie Kermode 

I flagged this post for Atlassian Attention. We can´t check that as Community members.

Best,

Arek🤠

[Katie Kermode]

Thanks!