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Regaining Access to Bitbucket account without the key or email access

Bryan Poteet
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May 15, 2026

Friends, 


Trying to regain access to bitbucket account due to developer leaving and the email address domain was hijacked and I don't have a key. 

There is not access to direct chat with person or email.   I tried to send the support email but I go through all the questions using different topics ( migration / email login ) yet it wound execute an email. 

I created this account just to get access to community with hope to resolve. 

Thoughts? 


Bryan

1 answer

0 votes
Arkadiusz Wroblewski
Community Champion
May 15, 2026

Hello and welcome to the Community @Bryan Poteet 

 A couple of questions are important here:

Are the repositories in a shared Bitbucket workspace, or in the former developer’s personal workspace?
Is the old email address part of a domain your company still controls in Atlassian Admin?
Is there any other workspace or repository admin still able to access the repositories?

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