Recovery email not received

[이지수]

I forgot recovery code, so asked to send recovery email 3 days ago, but could't receive it.

1. Asked to send recovery email and got recovery step guidance email at May 15th, 8:17 KST.

2. Since then, no one-time login link was sent.

I'm using two-step verification using SMS(Authy). I formatted my phone so all data of Authy is removed. Because of this I cannot login to bitbucket. (I also forgot recovery key)

[Dexter de Vera]

Hi @이지수 ,

You can try to raise a ticket about your login issue here: 
contact/purchasing-licensing 

Thanks!