Recovery Code Passwords

[Adriano Silva]

Hi,

I have lost access to the authenticator app on my smartphone and I am trying to get an ssh recovery code.

I am following the steps:

1) Navigate to you ssh folder

2)I type the command: ssh git@bitbucket.org recovery_codes

After this command, it prompts the ssh password. 
Enter passphrase for key '/c/Users/adrsilva/.ssh/id_rsa':

3) I put my password and then it prompts:
Bitbucket two-step recovery codes
If you don't use a password to log in you'll need to contact support to recover your account: https://support.atlassian.com/bitbucke
Enter Bitbucket password (Warning: password displays when entered):

4) I put my bitbucket password, but it doesn't work. I know that it is the correct password because is the same password that I use to login to bitbucket before it stops with the two steps authentication message.

Question: What password should I use? Need it to be appended to the username or something else? 

[Ana Retamal · Accepted solution]

Hi Adriano! Thanks for reaching out and for the information provided.

If you can not obtain the recovery codes using the steps you mentioned, then you'll need to submit a support ticket so one of my colleagues will be able to continue assisting you with that. You can create a ticket via https://support.atlassian.com/contact/#/.

Please let us know if you need anything else and we'll be more than happy to continue helping you.

Best regards,

Ana