Recovering Bitbucket workspace deactivated due to inactivity — don't know which email was used

[stackpilot]

Hi community,

I'm trying to recover access to my Bitbucket workspace which has been deactivated due to inactivity.

The problem is I have two separate Atlassian accounts — my current one (different email) has no workspaces, and the original account that owns the workspace was created years ago with an email I can't remember.

What I do have:
- The Bitbucket username for the account
- The original password for the account
- Commit history proving I'm the author of the repos in that workspace

When I try https://id.atlassian.com/login → "Can't log in?", it asks for an email which I don't know. Is there any way to look up an Atlassian account by username, or get a hint of which email was used?

Has anyone been through this? Is Atlassian support able to help with account lookup by username given I can prove ownership?

Thanks

[Syahrul]

Hey @stackpilot 

Welcome to the community.

I've created a support ticket on your behalf to help you locate the account. Please check your email for an update.

Regards,
Syahrul

[Arkadiusz Wroblewski]

Hello and Welcome to Atlassian Community @stackpilot 

I flagged this post to get attention from Atlassian Support. This will need some Backend checks.

Best,

Arek🤠