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Recovering Bitbucket workspace deactivated due to inactivity — don't know which email was used

Aldin Secic
July 8, 2026

Hi community,

I'm trying to recover access to my Bitbucket workspace which has been deactivated due to inactivity.

The problem is I have two separate Atlassian accounts — my current one (different email) has no workspaces, and the original account that owns the workspace was created years ago with an email I can't remember.

What I do have:
- The Bitbucket username for the account
- The original password for the account
- Commit history proving I'm the author of the repos in that workspace

When I try https://id.atlassian.com/login → "Can't log in?", it asks for an email which I don't know. Is there any way to look up an Atlassian account by username, or get a hint of which email was used?

Has anyone been through this? Is Atlassian support able to help with account lookup by username given I can prove ownership?

Thanks

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