RTO, RPO and uptime for Bitbucket Standard (free plan)

[Robert Lukaszuk]

Could someone please confirm what is the  RTO, RPO and Uptime for Bitbucket Standard (free plan) ?  

I searched everywhere but can't see anything related to the standard plan. 

Could someone please help ?

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[Theodora Boudale]

Hi Robert and welcome to the community!

RTO is 6 hours and RPO is 1 hour for all Atlassian Cloud products. This is documented on the following page in the section titled "Ensuring reliable services":

• https://www.atlassian.com/trust/security/data-management

Our SLA guarantees 99.90% uptime for Premium products only and if that guarantee is not met you can submit a request for compensation in the form of credits to your next bill:

• https://support.atlassian.com/subscriptions-and-billing/docs/service-level-agreement-for-atlassian-cloud-products/

This does not apply to the Free or Standard plan of Bitbucket (please keep in mind that Free and Standard are two different billing plans).

You can see the availability of Bitbucket Cloud on our Statuspage:

• https://bitbucket.status.atlassian.com/

Kind regards,
Theodora