Pull Request Template not working

[Antonio Alves]

We are using bitbucket cloud and I've created a file and folder 

.bitbucket\pull_request_template.md

following this page:
Pull Request templates in Bitbucket Cloud | Bitbucket Cloud | Atlassian Documentation

I did publish my source_branch but when I tried to create a PR the template is not showed.

I did create a simple file with only one line to test it but I haven't get any success.

Do I need to have any privileges on the repo a part from normal developer?

Tks

[Ajay _view26_]

Hi @Antonio Alves 

The first thing I’d check is the file path. In Bitbucket Cloud, the documented path is:

.bitbucket/pull_request_template.md

with forward slashes, not backslashes.

Your post shows:
.bitbucket\pull_request_template.md

If that is the actual path in the repo, Bitbucket won’t pick it up as the PR template.

A couple of other details from the docs:
- the template is branch-dependent
- Bitbucket uses the template file from the source branch of the PR
- if the file is not present in the source branch, the default PR description is shown instead

So I’d verify:
1. the file path is exactly .bitbucket/pull_request_template.md
2. the file exists in the source branch you’re opening the PR from
3. the branch with the template was pushed before opening the PR

I don’t believe this is primarily a permissions issue if you can already create the PR.

[Antonio Alves]

Hey @Ajay _view26_ 
Thanks for the comments.
All 3 mentioned items were checked:

[x] 1. the file path is exactly .bitbucket/pull_request_template.md
[x] 2. the file exists in the source branch you’re opening the PR from
[x] 3. the branch with the template was pushed before opening the PR

I believe the path slash is system dependent (I'm using Windows) :-) 
Copied now from our website repo:

.bitbucket/pull_request_template.md

I was able to get the PR template working using the repo settings following this page:
Pull request and merge settings | Bitbucket Cloud | Atlassian Support

Tks