Projects Page Failing to Load – "Something Went Wrong" Error

[Anjani Kumar]

Hello Team,

I am experiencing an issue where the Projects page is completely failing to load. Instead of displaying the projects list, I am getting a generic error message.

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Error Message:
"Something went wrong..."

Error Code:
77c4e65860d24443bb7304f05058a764

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Issue Details:
- Page Affected: Projects Page
- The page loads the header (Search projects, Privacy type filter) but fails to display any projects
- The error appears in the main content area
- This is preventing me from accessing or managing any projects

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Steps to Reproduce:
1. Log in to the Atlassian account
2. Navigate to the Projects page
3. The page shows "Something went wrong..." error instead of loading projects

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Could you please investigate this issue using the error code provided above?

Thank you for your support.

[Ben]

Hi @Anjani Kumar 

It appears your account was de-activated due to the Free workspace cleanup which was executed:

• https://community.atlassian.com/forums/Bitbucket-articles/Bitbucket-cleanup-of-free-unused-workspaces-what-you-need-to/ba-p/3144063

The error logs tell me you tried to access projects using a shortcut key, if the workspace doesn't exist - it will throw an error.

I've gone ahead and re-activated your account. Can you please navigate to the following link and re-activate any workspaces that may be disabled here?

• https://bitbucket.org/account/workspaces

If that link doesn't work - try this direct one:

• https://bitbucket.org/account/workspaces/deactivated

Cheers!

- Ben (Bitbucket Cloud Support)