Problems with login to my account

[Irlis Buzo]

Hello,

I am trying to log in to my Bitbucket account, but I am unable to complete the verification process because the verification code is being sent to an old email address that I no longer have access to.

The account is associated with the email address: irlisbuzo@unnitech.net.
This email has been deactivated by my previous company, so I cannot receive any verification codes or recovery emails.

I still know my password and can provide any additional information required to verify my identity (such as repository names, username, or other account details).

The account was associated with the company domain "unnitech.net", and the Atlassian site URL may be related to that domain (possibly https://unnitech.atlassian.net), although I am not completely certain.

I would like to request assistance in recovering access to my account or updating the email address linked to it.

Please let me know what information you need from me to proceed.

Thank you for your support.

Best regards,
Irlis

[Ben]

Hi Irlis,

Unfortunately - if you no longer have access to the email inbox, you will not be able to regain access to the account.

When logging into a Bitbucket Cloud account from a new geolocation/device - an OTP challenge is sent through to the email address associated with the account for security purposes. This security measure is not able to be bypassed.

You'll need to reach out to the previous company to either re-enable the email account temporarily, or setup email redirection to allow you to receive the email and complete the OTP challenge.

Regards,

- Ben (Bitbucket Cloud Support)