Problem with Two-factor authentication

[Doris Pusch]

I have two-factor authentication set up.

Now I get an error message every time I enter the code and I can no longer access my account.

Please reset two-factor-authentication for my account.

[Patrik S]

Hello @Doris Pusch ,

and welcome to the Community!

You should be able to start the reset of your two-factor authentication through the login screen by selecting the option  Forgot Code.

It's important to note that you can enable 2FA at your atlassian account level, and also at the bitbucket account, so you may have more than one layer of 2FA enabled. For instructions on how to identify which is the layer and steps to reset it, the following article might be useful:

• How to Disable/Reset 2FA on Bitbucket Cloud and Atlassian Account

Thank you, @Doris Pusch !

Patrik S