Not receiving invitation email to Bitbucket but invitation is sent and email address is correct

[Rana Faraz]

One of the space members has invited me to join Bitbucket space but I am not getting the invitation (work gmail)

[Fabio Racobaldo _Catworkx_]

Hi @Rana Faraz,

First of all verify that email is not on your spam folder.

If not, please try the following approach :

If a user in your organization are not receiving an invitation to join a Bitbucket Cloud workspace, it is due to their email preferences. We observe that the user has unsubscribed from receiving product invitations from Bitbucket Cloud.

To mitigate the issue, I request you follow the below steps

Step 1: Please check Email Preferences by :

• Log in to Atlassian Account:

  • Go to id.atlassian.com.

  • Sign in with your email address (If not already signed in).

• Access Account Settings:

  • Click on your avatar in the top right corner.

  • Select Account settings from the dropdown menu

• Navigate to Email Preferences:

  • Click on the Email tab within your account settings.

  • Click the link to the email preferences center.

• Adjust Email Preferences:

• In the Product Surveys and Invitations section, ensure that Product Invitations is selected.

Step 2 : Request a New Invitation
Please note that subscribing to invitations or changes to Email preferences will not trigger the email to come through that were triggered prior to the changes to the Email preference settings.
To trigger a new invitation, could you please check the steps below :

• The workspace administrator will have to:

•  Cancel the current invitation by navigating to Workspace Settings > User Groups, selecting the Required group, and expanding the Pending invitations

• Then, clicking Cancel Invitation to completely remove it from processing

• Once the invitation has been cancelled, you will then need to click Add Members in the top-right and insert the user's email address to properly resend the invitation

Please review the pages below for more details

• https://support.atlassian.com/bitbucket-cloud/kb/email-notifications-not-working/

• https://confluence.atlassian.com/bbkb/troubleshooting-not-receiving-bitbucket-cloud-workspace-invitations-1562215572.html