Hi,
I invited a new user to bitbucket, unfortunately just before the users email address had been set up. This appears to have broken the entire email chain for that email address. For example, I can resend the verification email, but no email is ever received. I have checked the spam and the email logs - the email address is correct but no email has been received.
From reading other comments on the forum, it appears that I may have been added to some email block which sounds likely.
My question is: How do I get this restored. I am using the community version of bitbucket so I have no access to the support team.
I have worked around this for now by using an alternative email address. But this is not ideal.
Thanks,
Howard.
Hi @Howard Cole
Welcome to the community.
I didn't see any blocked or bounced status against your email domain.
However, I still went ahead and ran the process to clear any blocks or bounces against it.
Would it be possible for you to try to re-invite the user by removing the email and adding it again?
Let me know how it goes.
Regards,
Mark C
Hi @Howard Cole ,
welcome to the Atlassian Community. I've marked this question for Atlassian support to check it. Hopefully they will get back to you and unblock the needed e-mail address. I understand you don't want the e-mail address to be publicly visible here, but hopefully Atlassian will create an issue for you, so that you can share it with them.
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