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Not receiving email to complete 2FA for BitBucket

Fernando Villarreal
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Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
January 28, 2024

Not receiving email to complete verification process, even though I have tried several times.

Screenshot 2024-01-28 at 11.53.41 a.m..png

1 answer

0 votes
Nikola Perisic
Community Champion
January 29, 2024

Welcome to the community @Fernando Villarreal !

This issue happened here as well: https://community.atlassian.com/t5/Bitbucket-questions/Not-receiving-email-to-reset-Bitbucket-2FA/qaq-p/2348301

Another reference which is more accurate than the previous one was in here with the same screenshot from your issue: https://community.atlassian.com/t5/Bitbucket-questions/Not-receiving-email-to-complete-2FA-for-BitBucket/qaq-p/1763663

Solution for this is to raise a support ticket for Atlassian to remove your email address from the supression list.

I will also add a tag for Atlassian to take a look at this issue.

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