Not receiving any emails from atlassian/bitbucket

[Krishna Chaitanya Donthu]

Hi,

Since one week, I abruptly stopped receiving any e-mail from BitBucket. I don't get commit updates, placed comments, invites or mentions. They are not in my spam. 

Regards,

Krishna Chaitanya

[Ben · Accepted solution]

G'day Krishna!

Welcome to the Bitbucket Cloud Community! :)

I have checked your email address and found it present in our suppression list as we received the following SMTP bounce from your mail server:

550: 550 5.4.1 Recipient address rejected: Access denied. AS({hex}) [MAXIND01FT023.eop-IND01.prod.protection.outlook.com]

I have since removed your email from this list, in future - to prevent this from happening again, I would suggest asking your mail administrator to whitelist our email accounts:

noreply@am.atlassian.com
no-reply@atlassian.com
noreply@mailer.atlassian.com
notifications-noreply@bitbucket.org

Hope this helps.

Cheers!

- Ben (Bitbucket Cloud Support)

[Krishna Chaitanya Donthu]

Hey Ben,

Everything working well. Thank you very much.

[Ben]

No problem Krishna!

Happy to help :)

Cheers!

- Ben (Bitbucket Cloud Support)

[Anil Khatri]

Hey @Ben 

I am facing the same issue from almost similar time, while I have asked my org IT team to whitelist the provided email accounts, can we please check if my email in is the suppression list.

Thanks
Anil

[Ben]

Hi @Anil Khatri 

I have removed all the email addresses from our internal suppression list for your domain. You should no longer have issues.

Cheers!

- Ben (Bitbucket Cloud Support)

[Anil Khatri]

Hey Ben, It works, Thank you so much for taking the time for it.