Not receiving account recovery link on my email

[IT WADIC]

I have been trying to reset my account password but somehow i typed some wrong characters in password. Now when I try to recover the account using my email. I am not receiving recovery email.
Initially the gmail account was not active maybe thats why. How it can be fixed?

[Caroline R · Accepted solution]

Hi, @IT WADIC! Welcome to the community! 

I checked our logs and confirmed that your email had a block on the server that prevented emails from being sent to your address. This can occur when the system tries to send an email and the account does not exist yet, it's not activated, or it rejects the email for some internal reason.

I removed your email from this suppression list, so could you please test it again and confirm if you receive the recovery email now? 

Kind regards,
Caroline

[IT WADIC]

it worked thanks

[Brian Bracco]

i have the same problem

[Oleksandr Konyk]

Мe too. Could you remove me from that suppression list, please?

[Aleksandar Salevski]

HI Caroline, sorry for spamming her, could you check my colleague account she has same problem, htalevska@twicys.com

[Deleted user]

Hi there caroline, could you please check if this email is also blocked? jorgen.kalsnes.hagen@egde.no

I've been unable to log in to it for 4 days now, and need in order to do my work.

[furqan imtiaz]

That sounds exactly like the problem I am having because my hosting had an issue that caused incoming email settings to be misconfigured, can you please check if this email is on the block list: admin@kamranimtiaz.com

Thank you

[Shakti]

I have the same problem for one account shakti@dcirrus.com. I am not getting recovery email for this account. Could you please help me. its urgent please