Not receiving Invitation email to Bitbucket Repository

[Ray Kleijngeld]

I am not receiving the invitation email to join our bitbucket repository..

Have tried multiple times cancel and re-invite.

I have sent an email from another account to this email address and am receiving the emails.

[Tomislav Tobijas]

Hi @Ray Kleijngeld ,

Can you check the following: https://id.atlassian.com/manage-profile/email > click on email preferences center and see if Product invitations option is checked.

On the other hand, it might be that your email (for some reason) landed in Atlassian's suppression list.

As you're on the Bitbucket Standard plan and you're a product/app admin, you should be able to create a ticket here https://support.atlassian.com/contact#/
I even think that this AI chatbot can maybe review and potentially remove your email from the suppression list, but I'm not 100% sure.
Anyway, if AI cannot do it, you can still proceed to submit a ticket, and someone from the official support team should reach out. 👀

Cheers,
Tobi

[Ben]

Hi @Ray Kleijngeld 

To add to Tomislav's comment - after enabling product invitations, you'll need to have the admin cancel the pending invitation from all groups/repo's that you were invited to prior to triggering a re-send. Enabling notifications alone will not cause pending emails to be triggered, they need to be fully cancelled and re-sent:

• https://support.atlassian.com/bitbucket-cloud/kb/email-notifications-not-working/

I have checked and can see that you're not on our internal suppression list - so there is no blockage from our end in that regard. At this stage, it's more likely to be preferences/the invitation process itself.

If you're still unable to receive invites - please raise a support ticket using your paid Standard plan workspace URL:

• https://support.atlassian.com/contact

If you encounter issues raising a ticket, please let me know your timezone and I'll raise one on your behalf with an engineer who operates during your working hours.

Cheers!

- Ben (Bitbucket Cloud Support)