Not getting the verification email

[Kedar Desai]

Hi,

I've tried to set up a new account for BitBucket for my work and apparently have had the verification email sent, the email address is correct however I'm not receiving any verification emails?

email which is not received verification i.e. <email_removed>

I've tried re-sending the email a number of times and haven't received any of them.

Kind regards,

Kedar.

[Theodora Boudale]

Hi @Kedar Desai,

I checked in our system and I saw a hard bounce event for the email you mentioned with the message:

550: 550 Invalid Recipient - https://community.mimecast.com/docs/DOC-1369#550

It's very likely that the email account was not operational yet when you tried to set up the Bitbucket account. The hard bounce informs us that the email does not exist and in this case, it is placed in a suppression list, as we no longer try to resend to non-existing emails.

I went ahead and removed the email from the suppression list, could you please try resending the verification email one more time?

A new one needs to be sent now, as the previous ones were dropped.

Just a heads up that I removed the email from your post to protect your privacy.

Please feel free to let me know if things are ok now and if you need anything further.

Kind regards,
Theodora

[Kedar Desai]

@Ana Retamal  Please help out with this issue