Not getting reset password link for this email id

[Allen Francis]

I am not getting reset password link for this email id

[Ben · Accepted solution]

G'day Allen!

Welcome to the Bitbucket Cloud community :)

I have checked your email and can see it was added to our internal suppression list with the following message due to receiving an SMTP bounce from your mail server:

550: 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1 https://support.google.com/mail/?p=NoSuch... - gsmtp

I have just removed your email address from our internal suppression list, please attempt to send through the email again now.

Cheers!

- Ben (Bitbucket Cloud Support)

[Allen Francis]

Thanks @Ben . I had actually solved this through support ticket