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Not getting recovery email

Thara Giriraj Prasad
Thara Giriraj Prasad
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June 27, 2025

Yet to receive recovery email for my bitbucket

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1 vote
Shwetha Suvarna
Shwetha Suvarna
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 30, 2025

Hey @Thara Giriraj Prasad ,

Welcome to Atlassian Community...

I appreciate that you've already submitted a support request to Atlassian. Our engineers are actively working with you, and I am positive the issue will be resolved soon.

Please keep an eye on the support request for any additional updates from the team.

Best Regards
Shwetha Suvarna

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0 votes
Nikola Perisic
Nikola Perisic
Community Champion
June 28, 2025

Welcome @Thara Giriraj Prasad 

I've removed email data to protect you, hence this is a public forum. Your email was added to the Atlassian suppress list avoid spam. To solve this, you can create a ticket for Atlassian to take care of this issue. Standard tier includes Atlassian support from 9 to 5. 

Reference:https://community.atlassian.com/forums/Bitbucket-questions/Not-receiving-account-recovery-link-on-my-email/qaq-p/2666583

Someone from Atlassian team might reach you out on this thread too.

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