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Not able to sign in using passkey

Akshata
April 22, 2026

Not able to sign in to bitbucket using passkey even though it was working a few hours ago and nothing has changed. Keep seeing this error every time I scan the qr code using my phone that has the bitbucket passkey. I am able to log into JIRA and confluence and all other apps though. 

 

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Update: I then went and deleted my passkey but I still have 2FA and password as my primary sign in options but now can't sign in using my 2FA code either and keeps displaying this page but I can still sign in to Jira and confluence 
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Tomislav Tobijas
Community Champion
June 20, 2026

This was left hanging for some reason @Akshata 🫤

Have you managed to find the solution?

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