Not able to login

[Kapil Kumar]

I forgot my verification code when I try to login in bitbucket means 2 step verification.

[Theodora Boudale]

Hi @Kapil Kumar and welcome to the community!

I see that 2FA is enabled for your Bitbucket account. You have the option to request recovery by email. I can see in our system that we sent you a recovery email about 23 hours ago. You can use the link in that email to log in to Bitbucket and disable 2FA. You can then enable 2FA again if you want.

Please keep in mind that the link in the recovery email is valid for 24 hours from the moment the email was sent and you can only use it once. If you don't use it within 24 hours, you will need to initiate the recovery process again.

Please feel free to reach out if you have any questions.

Kind regards,
Theodora

[Tansu Akdeniz]

Hi @Kapil Kumar 

Welcome to the community!

Please check these existing threads:

• https://community.atlassian.com/forums/Bitbucket-questions/Unable-to-login-into-Bitbucket-after-a-loss-of-2FA/qaq-p/2226068
• https://community.atlassian.com/forums/Jira-questions/Not-able-to-login-as-MFA-enabled-and-lost-recovery-keys/qaq-p/2755652