Not able to access pull request in bitbucket

[Pankaj2204]

Getting 500 error

Attempting to render undefined template 'aui.form.checkboxField'.

Please see your system administrator. What does it mean?

[Stephen Sifers · Accepted solution]

Hello Pankaj,

Thank you for providing the error message you get upon attempting to access a pull request.

Your error message looks to be possibly related to a plugin/add-on which is not compatible or out-of-date with the version of Bitbucket you’re on. I would like you to try running Bitbucket in safe mode to see if you’re able to then view your pull requests.

To enable safe mode:

1. From the top navigation bar in your application, choose the clog> Add-ons or Manage apps
2. Choose Enable safe mode at the bottom of the page.
   All user-installed apps are disabled and your application now runs in safe mode, as indicated by the message on the page.

You can now individually enable or uninstall apps.

When finished, you can exit safe mode by clicking one of these links in the Safe Mode banner:

• Exit Safe Mode and restore the previous configuration enables user-installed apps, restoring your configuration to the state before you entered Safe Mode.
• Exit Safe Mode and keep the current configuration enables user-installed apps, keeping all changes made to your configuration while in Safe Mode.

Source documentation: Disabling and enabling apps.

Please let us know the outcome so we may assist with the next steps.

Regards,
Stephen Sifers