Not Getting Email Invitation to Bitbucket

[Rishi Kochhar]

Hi,

I am not getting the email invite for bitbucket. My email address is correct. I checked my spam/filters and did not see the invite anywhere. I made sure product invitations are enabled and had the bitbucket admin cancel and resend the invitation. 

Thanks!
Rishi

[Vipul Reddy · Accepted solution]

Hey @Rishi Kochhar 

Your email isn't being suppressed; however, I can see that you've recently updated your email preferences to enable Product Invitations from your email preferences center. If the Bitbucket cloud workspace admin had sent an email prior to these changes, you won't receive the invite.

Could you please ask the Bitbucket cloud workspace admin to cancel all pending invitations from all groups and send the invitation again? Ideally, you should receive the invitation this time.

Let me know how you go with it!

[Rishi Kochhar]

Hi Vipul,

My admin canceled all pending invitations and sent the invitation again but I did not receive it. What else could be the issue?

Thanks!
Rishi

[Vipul Reddy]

Hey Rishi, I've raised a support ticket on your behalf, so that we can request additional information to troubleshoot and assist you. Please expect a response from the ticket. Thanks!