No access to support even though we're a paying customer

[Eduard Itrich]

Hi everyone,

we've upgraded from the Bitbucket Standard plan to the Bitbucket Premium plan with a free 30 days evaluation period. We've been a paying Bitbucket customer (in the Standard plan) for years.

However, we can't raise a support ticket since the system thinks we're only on a "free plan". Is there any chance how we can contact support (as a paying customer)? I think this is a severe bug that paying customers can't contact the support during a free evaluation period.

Can you please unlock us for contact the support? We're currently struggling with a problem affecting our Bitbucket Pipelines and we urgently need to contact the support.