Newly invited users cannot see private workspace or repositories – 404 after invite acceptance

[Athulya Weerakoon]

Hi,

We’re on the Bit-Bucket Free plan with a private repository.

When inviting new users:

• Invitation email is received and accepted

• One Time Password verification completes successfully

• Users are redirected but receive a 404 error

• They cannot see the workspace or any repositories

From the admin side:

• Users appear under Organization Admin → Users, and also within the user group under Repository settings → General → Repository Permissions (but they do not appear under Workspace → Directory).

• They have Write access

• They are added to a user group that has repo access

• I also tried adding them directly with repository Invite

• No member limit warnings

• Existing users still work fine

• This affects all newly added users

The accounts are regular Bit-Bucket accounts (not managed), and access is via browser.

Is there an additional workspace-level permission required for visibility? Or could this be a known issue with permission propagation on the Free plan?

Thanks.