Newly invited users cannot see private workspace or repositories – 404 after invite acceptance

[Athulya Weerakoon]

Hi,

We’re on the Bit-Bucket Free plan with a private repository.

When inviting new users:

• Invitation email is received and accepted

• One Time Password verification completes successfully

• Users are redirected but receive a 404 error

• They cannot see the workspace or any repositories

From the admin side:

• Users appear under Organization Admin → Users, and also within the user group under Repository settings → General → Repository Permissions (but they do not appear under Workspace → Directory).

• They have Write access

• They are added to a user group that has repo access

• I also tried adding them directly with repository Invite

• No member limit warnings

• Existing users still work fine

• This affects all newly added users

The accounts are regular Bit-Bucket accounts (not managed), and access is via browser.

Is there an additional workspace-level permission required for visibility? Or could this be a known issue with permission propagation on the Free plan?

Thanks.

[Syahrul · Accepted solution]

Hey everyone,

Our engineering team identified an issue with the event queue that was preventing user management requests from being processed.

This has since been resolved. Please check and let me know if you are still experiencing any issues with recently added users being unable to access the workspace.

Regards,
Syahrul

[Athulya Weerakoon]

Yes, it seems to have been resolved since, but I couldn't verify it earlier due to the service disruption today. Thank you!

[Mengjie Zhao]

Having the same issue, seems to be a very recent bug, the same procedure worked out for me a week ago

[Athulya Weerakoon]

It seems to have been fixed now.