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New users on Bitbucket cannot add two different organizations; error 404 occurs.

IT Support
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March 4, 2026

Hello, I am having an issue with my Bitbucket user. I have an employee who has joined another organization on Bitbucket, but when I invite this employee to my company's organization, they cannot join. Even though I've sent them the Bitbucket invitation link to join my company's Bitbucket organization and invited them to the Bitbucket repository, their username doesn't appear in the repository when invited. I can't find a solution to this issue with my employee accessing Bitbucket across two different organizations. Can yoimage (24).pngimage (25).png

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Syahrul
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 8, 2026

Hi @IT Support 

Welcome to the community.

Could you please raise a support ticket via our support portal using the affected user's email address so we can investigate the issue further?

Regards,
Syahrul

 

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