My 2FA is not working for bitbucket. Can you help me sort out this issue.

[Vishnu Prasad K]

I'm facing logging into cloud bitbucket. I am not able to enter using the 2FA, it is showing as invalid code. I have tried resetting the MFA as well still the issue persist. Can you please help to sort out this issue? I have reseted the atlassian setting to reenable 2FA, Also when i try to reset the code it is saying in mail that it would be send after 24hr as well. But mail with reset link is coming checked junk and spam folder as well

[Phil C]

Hi Vishnu,

Welcome to the community!

I reviewed your account, and it appears you have two-step verification enabled on both your Atlassian and Bitbucket Cloud accounts.

Please ensure you use the verification code associated with the appropriate application. When signing into Bitbucket Cloud, you first need to input the verification code for your Atlassian account. After that, you'll have to provide the verification code for Bitbucket Cloud.

Here's an article you can refer to that explains both processes - Navigating Bitbucket Cloud and Atlassian Two-Step Verification for Bitbucket Cloud Users

- Phil